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Shipping Policy/US

Most orders are shipped within 24 hours.  Most of our US orders are shipped via UPS, unless otherwise specified.  Shipping cost to any location in the continental US is based on package weight and UPS terms.  UPS Next Day, 2nd Day, 3rd Day, FED EX Overnight and FED EX ground are also available as well as United States Postal Service.

Shipping Policy/International

We gladly ship items to our Canadian friends or over seas, but due to past problems we have had with deliveries we take no responsibility for the order once it is out of our hands.   We ship USPS International Priority mail or Express mail and 99% of the orders make it their destination on time, but we can't guarantee someone else's service.  We will make every effort to track shipments and work with the shipping authority to retrieve or redirect any lost or misplaced order, but we are not liable for any lost merchandise at the fault of the carrier.  The shopping cart does not calculate international shipping and will display $12.00 for orders under $100.00 and $0.00 for orders over $100.00, shipping to international destinations will be charged the actual shipping costs and if you wish to receive a shipping quote prior to placing the order, please contact us using the info below.

Backorders:

Items temporarily out of stock are automatically shipped when they become available, unless you indicate no backorders.  If you do not want us to hold a backorder, please call 1-888-304-8933 or email info@outdoorsupplyonline.com and cancel the item(s) ordered.  Our site is not an inventory based website, meaning if you see an item listed that does not guarantee we have it available at that time, you will be informed as soon as possible if your item is not available for immediate shipment and notified of any alternatives.  Credit cards are not charged until your order ships.

Return Policy

No returns without a Return Merchandise Authorization number.  Please call 1-888-304-8933 or email info@outdoorsupplyonline.com to receive this RMA numbers and instructions on how to return your merchandise.  Some items are subject to up to 20% restocking charge (except for defective materials).  No returns after 15 days from invoice. 

Damaged Shipments:

Indicate DAMAGED when you sign for the material.  Keep the shipping carton and hold the goods.  Call 1-888-304-8933 or email info@outdoorsupplyonline.com for instructions.  NOTE: You must report damaged goods or shortages within 10 days of the date of invoice.

Toll Free Phone: 888-304-8933
Fax: 605-853-3031
Email us:
info@outdoorsupplyonline.com